Customer Support

Data Concepts offers software support via:

  • Email
  • Instant Messaging
  • Telephone
  • Remote Desktop
  • LogMeIn

ECustomer Support

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Customer support includes phone, email, instant messaging and Terminal Services.
Your high-speed or broadband internet connection with your permission enables our support team to connect to your HMS software and Microsoft SQL Server database remotely. We maintain a database keeping track of customer issues as well as contact information, software installed, hardware installed
and hardware serial numbers to expedite resolution of support issues.

Communication

Using Remote Desktop, Live Meeting, PC Anywhere, Citrix or Terminal Services we can
assist you in resolving technical issues quickly without disrupting your operation.

Managed Server

Please let us know if you are interested in managed services for your Windows Server and desktops.


Contact Us

Having a problem or a request? Send an email to Data Concepts listing your customer name, phone number and contact person. We will respond to your email timely. If it is a question about a specific upload, include the route number, customer number, invoice number or other information that will help us pinpoint the problem.

 

Data Concepts will keep your salespeople productive on the road. We provide 24 hour emergency telephone support. Use the customer log to report and track issue resolution.

Our Microsoft Partner Network status provides us direct access to high level support from Microsoft software experts insuring that complex problems receive fast resolution.

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(210) 366-3982 Phone (210) 366-4809 Fax

(210) 800-225-7527 Toll Free

Having a problem or a request? Send an email to Data Concepts listing your customer name, phone number and contact person.

Unsure how to run a particular report or how to build a download for a new route?

Check the Resource page for documentation and Frequently Asked
Questions (FAQ).