Data Concepts offers software support via:
Customer support includes phone, email, instant messaging and
Your high-speed or broadband internet connection with your permission enables our support team to connect to your HMS software and Microsoft SQL Server database remotely. We maintain a database keeping track of customer issues as well as contact information, software installed, hardware installed
and hardware serial numbers to expedite resolution of support issues.
Using Remote Desktop, Live Meeting, PC Anywhere, Citrix or Terminal Services
assist you in resolving technical issues quickly without disrupting your operation.
Please let us know if you are interested in managed services for your Windows Server and desktops.
Having a problem or a request? Send an email to Data Concepts listing your customer name, phone number and contact person. We will respond to your email timely. If it is a question about a specific upload, include the route number, customer number, invoice number or other information that will help us pinpoint the problem.